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Change/Recover Password

Content for students

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Via SMS

  1. Go to https://self-id.up.pt/reset and choose the SMS option.

    Via SMS

    Recovering the password

  2. Fill in both fields in the form (mechanographic number/user and the mobile phone number that you registered in U.Porto), mark CAPTCHA and click on the "Continue" button.

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    Password recovery – Complete form

  3. You will receive an SMS with the code that you should insert in the confirmation form.

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    Password recovery – Verification code

  4. If the verification code is correct, you will be sent to the page where you can define a new password.

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    Password recovery – Defining a new password

  5. After you meet all requirements for a new password, you will receive a confirmation message saying that the password was changed successfully.

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    Password recovery – Password changed successfully

  6. You will also receive this confirmation in your institutional email.

  7. Please note that the new password will be used for the SIGARRA, Email, AAI (federated authentication), AD UP (authentication at workstations), Printing, Microsoft® Office® 365, Eduroam and VPN systems.

Via Email

  1. Go to https://self-id.up.pt/reset and choose the E-mail option.

    Via SMS

    Recovering the password

  2. Fill in both fields in the form (the mechanographic number/user and the alternative email address not from U.Porto), mark CAPTCHA and click on the "Continue" button.

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    Password recovery – Complete form

  3. The page will inform you that the instructions for password recovery will be sent to the email that you inserted in the previous step.

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    Password recovery – Delivery of instructions by Email

  4. The instructions will direct you to the page where you will be able to define a new password.

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    Password recovery – Defining a new password

  5. After you meet all requirements for a new password, you will receive a confirmation message saying that the password was changed successfully.

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    Password recovery – Password changed successfully

  6. You will also receive this confirmation in your institutional email.

  7. Please note that the new password will be used for the SIGARRA, Email, AAI (federated authentication), AD UP (authentication at workstations), Printing, Microsoft® Office® 365, Eduroam and VPN systems.

More information:

Unit of IT Support

E-mail: [email protected]