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Help and Support

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Have you ever used the search bar?

Use the search bar to find the content and/or information you seek.

To make the search more efficient, use terms and keywords appropriate for what you seek (e.g. VPN, eduroam, microsoft office, security, etc.).

Use MyHelpdesk or send an email

Can't find the information you want?

If the search didn't help you, create a ticket to request support at MyHelpdesk.up.pt.

You can also request support via email to [email protected], preferably using your institutional email account. We'll take care of the rest.

Do you know who to ask for support?

In this case, please get in touch with the specialised technical teams available on the Contacts page.

Find a local helpdesk

Not getting the support you need online?

The University of Porto has local Helpdesks with specialised technicians who will give you all your support.

Check out the Contacts page and see which local Helpdesk is closest to you.