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Telephony (VoIP)

The telephony service (VoIP) deals with voice communication within U.Porto and national and international fixed and mobile networks.

Each U.Porto employee can have a telephone extension associated with the Constituent Organisation to which they are assigned. This telephone extension allows them to make and receive calls according to their authorisation level (defined by their hierarchy).

You can ask your helpdesk to configure the VoIP service.

Use your telephone extension for teleworking

Softphone

Your telephone extension is not limited to your desk phone. When you're teleworking, you can set up an application on your computer that simulates your telephone, so you have your internal extension and your external number available on your computer.

So, if you already have an extension and want to have the voice system available for teleworking so that you can answer and make calls as if you were at your desk, you need to follow these steps:

  1. Request the assignment of softphone credentials by sending an email to [email protected]
  2. Install the application Zoiper (you should choose the free desktop version according to your operating system).
  3. Make your configuration. If you wish, you can consult a short Zoiper configuration support manual (portuguese only).

Note: If your operating system is Windows and you don't have admin permissions, you should ask the Helpdesk for support.

Call forwarding

If you only want to forward your extension to your mobile phone or home landline and you have permission to do so, follow one of the options below:

  • Dial 60 on your desk phone, followed by your forwarding destination number. To cancel, dial 64.
  • Caso esteja na rede da U.Porto siga para o ponto seguinte. Se estiver fora da rede da U.Porto, deverá primeiro ligar a sua VPN (se não tiver VPN, deverá consultar o seu helpdesk).
  • If you're inside the U.Porto network you can go to the next point. If you are outside the U.Porto network, you should switch on your VPN (if you don't have a VPN, you should consult your helpdesk).
  • Go to http://voip.<institution>.up.pt, replacing <institution> with the acronym of the institution you belong to. Then go to Options, enter the destination number under Redirect to Extension and select Change. Finally, choose the Immediate option under Redirection.

For more information:

Unit of Infrastructure and Network
E-mail:
[email protected]