It is extremely important to report incidents related to IT security. Contact us whenever you suspect an attack or a failure in the systems or infrastructures of U.Porto.
- Send an email to the address [email protected] with the following information:
- Subject - briefly indicate the security incident
- Message body - describe the incident in detail, emphasizing information that speeds up the process, namely:
- Affected machine (or machines)
- Operating system in use
- Applications in use
- Type of attack
- Compromised areas
- Other relevant information that helps to mitigate the incident
- After receiving the email, an automatic response will be generated, which will include the ticket number assigned to the incident
- Keep the ticket number in the "subject" field of the messages exchanged