It is extremely important to report incidents related to IT security. Contact us whenever you suspect an attack or a failure in the systems or infrastructures of U.Porto.

1. Send an email to the address [email protected] with the following information:
   • Subject - briefly indicate the security incident
   • Message body - describe the incident in detail, emphasizing information that speeds up the process, namely:
     • Affected machine (or machines)
     • Operating system in use
     • Applications in use
     • Type of attack
     • Compromised areas
     • Other relevant information that helps to mitigate the incident
2. After receiving the email, an automatic response will be generated, which will include the ticket number assigned to the incident
3. Keep the ticket number in the "subject" field of the messages exchanged