PT

U.Porto IT

Services

Services List

  1. Accounts and Passwords
Change/Recover Password

Content for students

Via SMS

  • Go to https://self-id.up.pt/reset and choose the SMS option.
    Recovering the password
    Recovering the password
  • Fill in both fields in the form (mechanographic number/user and the mobile phone number that you registered in U.Porto), mark CAPTCHA and click on the "Continue" button.
    Password recovery – Complete form
    Password recovery – Complete form
  • You will receive an SMS with the code that you should insert in the confirmation form.
    Password recovery – Verification code
    Password recovery – Verification code
  • If the verification code is correct, you will be sent to the page where you can define a new password.
    Password recovery – Defining a new password
    Password recovery – Defining a new password
  • After you meet all requirements for a new password, you will receive a confirmation message saying that the password was changed successfully.
    Password recovery – Password changed successfully
    Password recovery – Password changed successfully
  • You will also receive this confirmation in your institutional email.
  • • Note that your new password will be used in the AAI (Institutional Authentication) systems, local AD (authentication in the workplace), Microsoft® Office® 365, Eduroam and VPN.

Via Email

  • Go to https://self-id.up.pt/reset and choose the E-mail option.
    Recovering the password
    Recovering the password
  • Fill in both fields in the form (the mechanographic number/user and the alternative email address not from U.Porto), mark CAPTCHA and click on the "Continue" button.
    Password recovery – Complete form
    Password recovery – Complete form
  • The page will inform you that the instructions for password recovery will be sent to the email that you inserted in the previous step.
    Password recovery – Delivery of instructions by Email
    Password recovery – Delivery of instructions by Email
  • The instructions will direct you to the page where you will be able to define a new password.
    Password recovery – Defining a new password
    Password recovery – Defining a new password
  • After you meet all requirements for a new password, you will receive a confirmation message saying that the password was changed successfully.
    Password recovery – Password changed successfully
    Password recovery – Password changed successfully
  • You will also receive this confirmation in your institutional email.
  • Note that your new password will be used in the AAI (Institutional Authentication) systems, local AD (authentication in the workplace), Microsoft® Office® 365, Eduroam and VPN.

More information:

Unit
IT Support

Last update: October 2, 2020