Help and Support
Search IT Site
Have you used the search bar?
You can find the content and the information you are looking for by using the search bar.
To make your search more efficient, use terms and keywords related to the subject you are searching for (eg. vpn, eduroam, microsoft office, security, etc.).
Use MyHelpdesk or send an email
Can not find the information you need?
If the search did not help you, create a ticket to request support at MyHelpdesk.up.pt.
You can also ask for support by sending an email to firstname.lastname@example.org. Please use your institutional email. We will take care of the rest.
Do you know who you should contact for support?
In this case, contact the specialized technical teams available on our contact list.
Seek a technitian
Are you unable to get the support you need online?
The University of Porto has local Helpdesks, with specialized technicians who will provide all the support you need.
Check out Campus IT and see which Helpdesk location is closest to you.