Skip to main content

Quality Policy

The Faculty of Psychology and Educational Sciences of the University of Porto, through its management bodies and all its professionals, is committed to promoting quality in teaching, research and the services it provides to the community.

Its quality policy is guided by the following set of principles:

  • User guidance
    The Faculty's management bodies, services and professionals guide their activity in order to identify and match, in the best possible way, the needs and expectations of its internal and external users.

  • Continuous improvement
    The promotion of quality is implemented in recursive cycles of (a) systematic identification of improvement opportunities, (b) definition of objectives, goals and action plans with in view of this improvement, (c) implementation of actions, and (d) evaluation of effects.
  • Inclusive, participatory and responsible management of human resources
    With a view to developing a culture of quality, FPCEUP actively seeks to create the conditions for its professionals to understand clearly their functions and the importance of their work, as well as of the groups they are part of, for organization, (b) show initiative in the search for opportunities for improvement and assume individual and solidary responsibility in solving the problems they face, ( c) are capable of signaling the factors that limit the optimal fulfillment of their functions, or of the groups they are part of, and suggest the means to overcome them, (d) contribute to the setting of individual and collective goals, (e) self-assess the individual and collective performance, (f) transmit their knowledge and experience, (g) seize opportunities to update knowledge and skills, (h) obtain recognition for their involvement and effort.
  • Management coherence
    FPCEUP's executive, pedagogical and scientific management bodies (a) share the same mission, values, objectives and strategic vision for the future of the organization, (b ) disseminate information about these elements of the organizational culture in a systematic and coherent way to all their internal users, external users and other interested parties.
  • Systemic and process-focused management
    The Faculty's executive, pedagogical and scientific management bodies view the organization as a structured system, with (a) interdependencies between people and groups, ( b) interactions between the work processes that people and groups develop, (c) well-defined responsibilities for the key processes to be carried out, their interfaces with other elements of the system and their impacts on them, (d) identification of the contributions of each element of the system to carry out key activities and fulfill global objectives, (e) communication channels that ensure the flow of information and the harmonious functioning of the organization, (f) identification of functional barriers between people and groups with a view to their elimination so that common goals can be achieved.
  • Decision-making based on indicators
    The executive, pedagogical and scientific management bodies of the Faculty undertake to (a) ensure the systematic production of information on organizational functioning, ( b) ensure the accuracy of the information produced, (c) make the information available to those who need it, (d) consider the analysis of the data produced in their decisions.
  • Assuming social responsibility and respect for all interested parties
    The Faculty's executive, pedagogical and scientific management bodies, as well as all its professionals, assume a position of responsibility, trust and seriousness towards its students, participants in its research work, funding entities, partner entities and other external users, seeking to optimize the social impacts of its activity and maximize value creation with available resources.

Guided by the above principles, the Faculty has set up an Office for the Promotion of Quality whose mission is to ensure compliance and continuous monitoring of a set of national and international quality standards.