Learning Objectives
The Master in Service Engineering adopts a T-Shaped educational approach to conceive, develop, implement and operate technology-enabled service systems, building upon student’s background (first degree) and adding cross-disciplinary competences in service engineering and management
MESG has an engineering approach that is a distinctive characteristic when compared with other Service Masters. This engineering approach involves three main aspects:
- Systems approach, crucial for addressing service systems that integrate, people, processes and technologies (e.g. health care).
- Process design and management, crucial for services that are ‘processes and activities’.
- ICT competencies, which are nowadays crucial to address the pervasive technology-enabled services.
- Strong CDIO engineering approach, with project-based learning to develop competences so students can conceive, develop, implement, and operate service systems, with a strong focus on technology-enabled service systems.