Registration for QUIS15 is now open! You can register here.


Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services.

In 2017, QUIS will head towards the edge of Europe and its Atlantic front, to the beautiful city of Porto, Portugal, for its 15th edition. Known mainly for its trade in Port wine, which travels along the east-west trending Douro river that starts in Spain, Porto has for its long history been known as a cosmopolitan trading center that blends perfectly its modern and historic aspects.

QUIS15 will be hosted by the School of Engineering of University of Porto (FEUP) on June 12-15, 2017. FEUP has started a pioneering Master Program in Service Engineering and Management, in 2007, and is currently the coordinator of the Marie Curie Innovative Training Program in Service Design for Innovation (SDIN). FEUP has also recently launched a Product and Service Development Lab.

Please join us for an exciting QUIS15 in a wonderful setting!

> More about QUIS 


Registration for QUIS15 is now open! You can register here.

Participants may also book their hotels together with QUIS registration. Check our conference hotels here.

Check conference fees here.

For any question regarding QUIS15 registration including payment options, please contact:
Congress Secretariat

Tânia Rodrigues
[email protected]
+351 22 2043680

Viagens Abreu SA
Av. dos Aliados, 207
4000-067 Porto

Important dates

Confirmation of participation by authors:
January 31, 2017

Submission of camera-ready papers:
March 31, 2017

Early-bird registration until:

March 31, 2017

June 7, 2017
Full Program and Panel Sessions

QUIS15 detailed program is ready! Check it here. We have also added information about our guest panelists for the two panel sessions we are hosting … Continued

May 10, 2017
New keynote speaker: Lara Lee

We are happy to announce our keynote speaker for QUIS 15: Lara Lee, President of Orchard and former senior vice president for customer experience design … Continued

March 16, 2017
Approaching deadlines: 31st of March

Just a friendly reminder, please don’t forget our approaching deadlines: – Submission of camera-ready papers until March 31, 2017 – Early-bird registration until March 31, … Continued